At MOLATO WORLD, we strive to provide our customers with a seamless shopping experience. We understand that sometimes, a return may be necessary. Please read our return policy carefully to ensure a smooth and hassle-free process.

Eligibility

You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at [Store Email]. Our dedicated support team will guide you through the process. Please note that returns should be sent to the address provided by our team. We cannot accept returns without prior authorization.

Damages and Issues

Upon receiving your order, we kindly ask you to inspect the items carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions

While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your specific item, please reach out to us.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a quicker and more efficient process.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as when you received it, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [Store Email] for further assistance.

Shipping Policy

At MOLATO WORLD, we aim to provide a speedy and reliable shipping experience for our customers. Here are the key details of our shipping policy:

Processing Time

We strive to process orders within 24-72 hours of receiving them. This ensures that your package is prepared and ready for shipment in a timely manner.

Delivery Time

Depending on your location, you can expect your package to arrive at your doorstep within 6-15 days. We work with trusted shipping partners to ensure prompt and efficient delivery.

Rest assured, if you need to make a return, our dedicated support team is here to assist you promptly and ensure a hassle-free experience. Your satisfaction is our top priority.